Gold Morals Studios LLC understands that sometimes things don’t quite work out. Therefore we handle returns & exchanges on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and want customers to be satisfied with them. We feel that the better the overall experience is with us, the better relationship we develop with each customer and maintain a long-lasting relationship with one another.
Return/Exchange Policy:
All return/exchange requests are to be made within 14 days from the date of receipt of the merchandise.
Only item(s) that are unworn, unwashed, and in its original condition with tags still attached are eligible for return/exchanges.
The customer is responsible for all shipping & charges associated with exchanges and returns
Insurance is recommended for all return shipments as Gold Morals Studios LLC is not responsible for lost or mishandled packages.
Gold Morals Studios LLC has the right to refuse any return.
All “sale” items are final. If any exchanges are approved, they will be provided via store credit for the lowest sale price paid.
Please note: All refunds, order cancellations, credit/debit disputes, and chargebacks will be issued via store credit. Returns may be subject to a 20% restocking fee.
If you have any questions regarding any purchase(s) made through GoldMorals.com, please feel free to contact our customer service team and someone will respond within 24 hours. Exchange Inquiries:
E-mail: customerservice@goldmoralsstudios.com
Customer Service Hours: Monday – Friday 8:00AM – 5:00PM (CST)
